Viva’s commitment to safeguarding

Viva recognises the inherent dignity and worth of all people. Viva will not tolerate abuse, bullying, harassment and exploitation by staff or associated personnel and is committed to communicating this message through the organisation and through the Christian community of its networked constituents.

Safeguarding involves creating a safe environment and protecting peoples’ health, wellbeing, and welfare. This includes enabling them to live free from harm, abuse and neglect.

Viva recognises its responsibilities for safeguarding the welfare of everyone we come into contact with and protecting them from abuse or exploitation. This includes beneficiaries (who are primarily children), adults at risk, staff and partner network staff. Our safeguarding policy covers prevention of, reporting of and response to safeguarding concerns which include abuse, bullying, harassment and sexual exploitation. As a child focussed agency, we also have a separate child safeguarding policy. Click here for a summary.

If you have any concern about safeguarding, which involves Viva staff or associated personnel, please email

Complaints procedure

At Viva we are committed to maintaining high standards of integrity and accountability as well as creating a safe environment for anyone coming into contact with our organisation.

We hugely value your support in helping us to make a positive difference to the lives of children across the world. Should you have any complaints about our work, we will take them very seriously.

If you have a concern about the standards of service, actions or lack of action, by Viva or its staff and associated personnel, please email

We will endeavour to respond with an acknowledgement of your complaint within a week and to respond fully within 10 working days. Where possible we would hope to deal with it within a quicker time frame and will let you know if it will take longer.