Privacy policy

At Viva Network, we are committed to protecting and respecting your personal data.

The information below explains our policy regarding your privacy, both online and offline. By visiting www.viva.org, using our social media pages (such as Facebook) or by sharing personal information with us, you are accepting the practices described below.

If you have any questions regarding this policy, please get in touch with us by emailing info@viva.org or phoning +44 (0)1865 811660. You can also write to us at Viva, Unit 8, The Gallery, 54 Marston Street, Oxford, OX4 1LF, UK.

How do we collect information from you?
We may collect information about you when you interact with us and knowingly provide us with personal information. For example, when you contact Viva regarding our activities, send or receive information, engage with our social media or make a donation.

In addition, we also collect anonymous information about the services you use and how you use them. For example, when you watch a video on YouTube, visit our website or engage with social media.

We may also receive information about you from third parties. For example, where you’ve given them permission to share your information or where we gather information from publicly available sources as discussed below.

What information do we collect?
The information we might collect includes your name, address, email address, IP address and information regarding what pages are accessed and when.

If you make a donation online, make an event booking or purchase a product from us, your card information is not held by us, but is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions. The only time we will hold your credit/debit card information is if you phone the office to make a donation or payment. In that case the information is locked securely until processed and then destroyed as soon as the payment is made.

Any bank details given to us (for example, to set up a direct debit) are stored securely by us and our third party processors.

How do we use that information?
We may use your information to:

  • Process a donation or an order that you have made.
  • Provide you with information about our work that you have requested or which may be of interest to you. This may include information about campaigns, appeals, events, other fundraising activities, promotions of any associated goods and services.
  • Fundraise in accordance with our internal policies and procedures.
  • Contact you where you have been identified as a contact person for an organisation, such as a school or church.
  • Answer your enquiries or seek your views about a service we provide, through voluntary surveys or research.
  • Deal with entries in to a competition.
  • Analyse your personal information to create a profile of your interest and preferences so that we can contact you with information relevant to you. We may also make use of additional information about you when it is available from external sources to help us do this effectively.
  • Process a job application.

Who has access to your information?
We do not sell or rent your information to third parties, nor do we share it with them for marketing purposes.

We may pass you information to our third party service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to process a donation). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

The only exception to this rule is if we are required to release your information by law, for example by a court order or for the purposes of prevention of fraud or other crime.

How do we protect your personal information?
When you give us personal information, we take appropriate physical, electronic and managerial steps to ensure that it is kept secure, accurate and up to date.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website or over email, so any transmission is at the user’s own risk.

However, any sensitive information (such as credit or debit card details) is encrypted and protected using SSL and other industry standard measures, to provide an additional level of security.

As well as this, any personal identifiable information can only be accessed by Viva staff on a “need to know” basis and we have a strict confidentiality policy in place.

How to update my information or change my marketing preferences?
If you want to update the information we hold for you, or think any information we have about you is incorrect or incomplete, please get in touch.

You can do this by emailing info@viva.org, phoning +44 (0) 1865 811660 or by writing to Viva, Unit 8, The Gallery, 54 Marston Street, Oxford, OX4 1LF, UK.

You also have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for vulnerable children, then please contact us to have your name and contact information removed from our distribution lists.

Links to other websites
This website may contain links to other websites. Please note that when you click one of these links, you are leaving our website and entering another site. We encourage you to read the privacy policy on other sites as it may differ from our own.

16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this policy
We keep this policy under regular review. This policy was last updated in April 2017.